Warranties

How to Initiate Warranty Claims

Homeowner

Homeowners should have a professional heating contractor contact the Warranty Call Center to initiate the warranty claim.

Contractor

Contractors should call the Warranty Call Center at 1-800-654-2109, option 4, provide warranty claim information, and in most cases will receive a warranty disposition over the phone. Upon warranty approval, contractors will go directly to their local Weil-McLain Distributor, to obtain a replacement unit/part or receive a credit. If a contractor does not know of a Weil-McLain Distributor, the Warranty Specialist will recommend one in their area.

To initiate a warranty, be sure to have the following information available: Required Information

This procedure will not apply to Cornerstone Claims. Cornerstone claims should still be directed to Cornerstone at 1-800-824-5090.

Distributor

Professional heating contractors should contact the Warranty Call Center at 1-800-654-2109, option 4, to initiate the warranty claim. Upon warranty approval contractors will go directly to their local Weil-McLain Distributor to obtain a replacement unit/part or receive a credit.

To access the Weil-McLain warranty system and complete the Distributor Section of an approved warranty claim, click here.

For an overview of how to use the new system, review the Distributor Training document.

To request a User ID for the system, please fill out this form.